At Modu, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and ship your purchases.
Order Processing
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- You will receive an order confirmation email once your purchase is successfully placed.
- Once shipped, a tracking ID will be shared via email/SMS to help you monitor your order.
Shipping within India
- We deliver to most pin codes across India through trusted courier partners.
- Standard delivery timelines are 3–7 business days depending on your location.
- Delivery to metro cities usually takes 3–4 business days, while remote areas may take up to 7–10 business days.
- Free Shipping on all orders. No Minimum Purchase required.
- Once an order has been shipped, it cannot be cancelled.
International Shipping
- Currently, we offer international shipping to selected countries.
- Delivery timelines vary by destination, usually between 10–15 business days.
- International shipping costs will be displayed at checkout before payment.
- Please note that customs duties, taxes, or additional fees (if applicable) are the responsibility of the customer.
Delays and Exceptions
- While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, strikes, or courier issues.
- In such cases, our customer support team will keep you updated.
Order Tracking
- Once your order is dispatched, you will receive a tracking link via email/SMS.
- You can also track your order by visiting the courier partner’s website using the provided tracking ID.
Wrong Address / Undeliverable Packages
- Please ensure your shipping address and contact details are accurate at the time of checkout.
- If a package is returned to us due to an incorrect address or failed delivery attempts, we may charge additional shipping fees to resend it.
Contact Us
For any shipping-related questions or assistance, please reach out to our customer support team at:
Email: info@modu.co.in
Phone: +91-750 668 4043